Reduce risk, avoid downtime, and protect your reputation with proactive security and support.
When was the last time your website received security updates?
Reactive maintenance likely means it's already too late. Responding to a data breach once it's happened costs businesses many thousands (often millions) to put right. This is not just for dealing with a breach itself, but also the time it takes to regain customer confidence and lost revenues in the meantime - not to mention the potential fines you may face from regulatory bodies.
Proactive protection and regular security updates prevent data leaks before they have a chance to happen. It's essential to stay ahead to keep your business online and secure. There is no silver bullet to be 100% protected, but leaving your systems unpatched is a huge welcome sign to attackers.
New to retained support? We wrote a more in depth explanation on Why website support retainers are essential.
We offer two support package levels that can be tailored to your needs.
All packages are subject to contract - available on request.
Up to 4 hours per month to cover:
Up to 8 hours per month to cover:
Everything in the Basic package, plus...
When you need:
Affordable maintenance that covers the essentials to keep you secure and online.
Excellent value, including additional support and iterative improvements each month.
You may also benefit from one of our Development Programmes.
We assembled enterprise-grade security and automated monitoring that keeps your platforms protected, even when your team is offline.
Through a combination of real-time alerts, managed and tested updates, and proactive threat management, we help you minimise downtime, safeguard sensitive data, and ensure ongoing compliance.
Our Development Programmes are ideal for mission‑critical websites where ongoing improvement is part of the plan.
Pivale provides the expertise and capacity to keep your website moving forward - improving user journeys, adding new features, and connecting it seamlessly with the rest of your digital ecosystem.
By choosing a Development Programme, your website doesn't just stay supported - it actively evolves to meet your goals over time.
Yes. Our systems provide continuous automated monitoring and real-time alerts around the clock. Depending on your support tier, you can scale up to human-staffed technical response 24 hours a day, 365 days of the year. Remediation usually takes place within UK business hours at a minimum. Critical outages and issues are always prioritised.
Our automated alerting and monitoring systems ensure critical issues are flagged within one minute. For clients on higher-level support programmes, emergency escalation procedures are included. We partner with managed service providers (such as Platform.sh) who offer round the clock SLAs.
We run regular patching cycles for all security updates, with priority response for critical vulnerabilities. Patching schedules are adapted to each client’s needs and platform type. Usually this happens on a weekly or bi-weekly basis. Newly reported vulnerabilities with high criticality are prioritised over all others. With Drupal these occurrences are very rare. Pivale's team stay alert to all CVEs and security related issues from various channels.
We implement performance monitoring and high-availability hosting architecture with Platform.sh, ensuring consistent uptime and optimal user experience. This is coupled with our Uptime Robot monitoring and Cloudflare's bot and DDoS detection and prevention.
Yes. Clients receive clear reporting on system health, vulnerabilities addressed, uptime, and incident history, essential for compliance and board-level reporting.
