Hand counting from one to five.

ROI Focused Websites Part 2: 5 Top Tips To Pick a Winning Web Team

19 Nov 2018

Barry Fisher - Technical Director

Written by
Barry Fisher
Technical Director

When you are investing in a new website for your business, it’s crucial that you pick the right team. You need a team who will help you maximise the potential of your new site and achieve winning results.

So, how do you pick a team that will achieve the results you want?

You know you need a new website that will work harder for you, you have mapped what you need the website to do in order to drive your business goals and achieve return on your investment, and you either are the person who makes the budget decisions, or you have secured the necessary financial commitment to allow the project to proceed.

What next?

What you need is a C.H.A.M.P. team

It’s likely that you are going to need help and support to get your new site up and ‘out there’. After that, you will need ongoing enhancements and maintenance but from a time and money point of view, this will be a smaller commitment.

You need a flexible team who can deliver:

  • A site that will fulfil all the user stories and business goals you already determined in your Website Strategy.
  • A responsive website, ensuring top quality viewing is available on all devices whether mobile, desktop or anywhere in between.
  • A great design that is visually appealing, by a developer with an in-depth understanding of how people behave online and how to structure the content to the best effect.
  • Within a realistic budget as you need to achieve a return on your investment.

To achieve this, you need a C.H.A.M.P. in your corner. They may not be the cheapest, the flashiest, or the biggest company. A C.H.A.M.P. team will focus on delivering the things that matter most to you!

This will mean different things to different people, however, here are five top tips that will help you find the right team for you.

C is for Client Focused

This team are focused on you, the client, rather than their own egos and achievements. This is a team that will listen to you.

Ways to spot it: They take the time to find out lots about your business and your overarching goals. They demonstrate that they want to make sure your needs are properly met and understand that your site needs to make a return on the investment.

What it’s not: An initial consultation all about their accolades, their latest ‘cool’ project or what they are doing for other clients. In fact, they are so busy talking about themselves, that you wonder if they actually grasped, or even care, what it is you need.

H is for Helpful

This team are people you can work with. They won’t blind you with science or bamboozle you with jargon.

Ways to spot it: The technology they offer is clearly a tool to achieve your goals, not the epicentre of their universe. They are able to explain easily and simply, how they will use the right technology that best meets your needs.

What it’s not: When talking about technology, they eulogise about their use of the latest technologies, using terms you don't understand and you end up totally baffled. You don't even understand how what they are talking about relates to the problems you need solving.

A is for Adaptable

This team is adaptable in their approach, able to deliver your work in phases or as a 'big bang' launch. They will partner with you to determine the right scope for your budget and deliver it in a way that works best for your business.

Ways to spot it: When explaining their process, they speak about different delivery methods, project management methodologies, and approaches. They find out how your business likes to receive information, who the key stakeholders are and what roles they will play in the project.

What it’s not: There is no process! Don't mistake 'super-flexible' for 'totally disorganised'!

Conversely, if their process is so rigid, and their cost structure so complex, that you dread to think what will happen to your budget if you need any unforeseen changes during the project. Trust your instincts.

M is for Masters of their Craft

This team are masters in their field with the right mix of interpersonal and technical skills to meet your needs now and to grow with you in the future.

Ways to spot it: Their individual capabilities are interwoven and include services that you may not need right now but could be critical in the future. They have a significant amount of repeat business from loyal customers who they've been working with for a year or more.

What it’s not: it’s unclear who does what within their organisation, and they're evasive or non-specific about who delivered any of their past projects. Alternatively, they have a clear team with defined roles and skills but are 'hit and run' deliverers. They can’t evidence the ability to grow with a client's requirements. They are masters of the ‘one-off’ project.

P is for Proven

It is easy to find evidence that they can do what they say they can!

Ways to spot it: They have a range of case studies and testimonials available to demonstrate their skill sets and how the ROI was achieved. They are perfectly happy for you to speak to existing clients.

What it’s not: There’s not much proof to back up their claims They become evasive when you ask to see testimonials or to speak to clients.

To set yourself up for success it’s crucial to get a C.H.A.M.P. team on board. There are no hard and fast rules as to who that team will be as every project is unique.

However, by following our five top tips to pick a C.H.A.M.P. team, you can confidently make the right choice for your business.

Barry Fisher - Director

Get in touch about your project

Give us a call or send us an email to talk through your project

telephone+44 (0) 203 743 0887


Articles in this series

A clock and some coin piles sprouting vegetation - a metaphor for return on investment over time.

ROI Focused Websites Part 1: 8 questions you should ask before engaging a web design agency

Calendar 2 Oct 2018 #Advice The first article in our Return on Investment (ROI) series asks 8 important questions that will determine your success.

Read the article
Hand counting from one to five.

ROI Focused Websites Part 2: 5 Top Tips To Pick a Winning Web Team

Calendar 19 Nov 2018 #Advice The second article in our Return on Investment (ROI) series explores why it’s crucial that you pick the right team.

Read the article
Angry man shouting through the handset of a traditional phone.

ROI Focused Websites Part 3: The Trouble with Web Developers - 5 Pain Points most clients need resolved

Calendar 14 Jan 2019 #Advice The third article in our Return on Investment (ROI) series is about those who have invested significant time and money on projects but ended up dissatisfied.

Read the article
Pensive woman looking up and right inquisitively.

ROI Focused Websites Part 4: What you need to know before you engage a web company

Calendar 22 Jan 2019 #Advice The fourth article in our Return on Investment (ROI) series is about asking the right questions, taking your time, and choosing the right team for your needs.

Read the article

Related articles

An elephant inside a business meeting room.

5 ways your addiction to spreadsheets increases risk in your business

Calendar 13 Jul 2020 #Insights #Advice #Security & compliance It's time to talk about the elephant in the room: your addiction to spreadsheets! Relying on spreadsheets is bad for business. Here's how to fix that problem.

Read the article
A magnifying glass laid on top of some money.

Websites as an Investment Part 3: What will it cost?

Calendar 17 Feb 2016 #Advice Some web agencies will charge you £1000 and others £10000 but why? What's the difference? We try and break down the true costs and value of building a website.

Read the article
A woman working from home.

5 ways to stay operational during a health crisis

Calendar 16 Mar 2020 #Insights #Advice These are unprecedented times with the arrival of COVID-19. What do you do if you've never had to work from home before?

Read the article

More recent articles

A man in shorts and t-shirt lying back in a deckchair on a white sandy beach with a laptop on his lap.

Digital problem solving made easy

Calendar 19 Nov 2020 #Advice If you manage many websites, you probably know how much effort is required to maintain them. Find out how to get your web portfolio back under control, boost their performance, and save costs in the long run.

Read the article
A square peg smashed in to a round hole with a hammer.

Could mismatched web solutions scupper your business growth?

Calendar 5 Aug 2020 #Insights #Advice If you’re responsible for the IT or strategic marketing in a medium or large business, ask yourself 'How is your web portfolio looking?'

Read the article
An elephant inside a business meeting room.

5 ways your addiction to spreadsheets increases risk in your business

Calendar 13 Jul 2020 #Insights #Advice #Security & compliance It's time to talk about the elephant in the room: your addiction to spreadsheets! Relying on spreadsheets is bad for business. Here's how to fix that problem.

Read the article

Subscribe for email updates

1 Your details

2 Your interests

Please select which Pivale services are of interest to you:

3 Legal info

By subscribing, you acknowledge that your information will be transferred to our marketing platform for processing.

You can unsubscribe at any time by clicking the link in the footer of our emails. You can find out more in our privacy policy.