Frequently asked questions

We design and build websites and software for ambitious organisations and people. We offer a unique Drupal multisite solution for business with multiple brands or websites and Drupal ecommerce development for businesses wanting to expand their retail offering online. We also provide an in-house web design service.

Unlike other web development agencies we specialise in a full wrap-around solution that works in cycles. First, we consult and analyse to full understand a business and make recommendations to drive growth. Then, if a client engages with us further we take full ownership of our recommendations and build out the solutions that will help an organisation to grow with purpose.

Lastly, we provide long-term support for the websites or software that we've built and continue to iterate and improve well in to the future. Then when the need arises to pivot and scale again we restart the cycle, often building on the foundations of what has come before meaning you get constant improvement and can adapt with the times.

Our approach involves three stages: Vision & Masterplan, Innovate & Create, and Evolve & Scale. We start by understanding your business needs and defining strategies. Then, we collaboratively design, build, and test solutions. Finally, we measure and optimise to ensure continuous growth and success.

We specialise in strategy creation and technical development of ambitious website projects. This is often part of a digital transformation process where companies are seeking a competitive advantage. We are experienced in working with marketing teams to effectively streamline their editorial workflows. We also build custom web software in cases where off-the-shelf software is not available to fit a business requirement. Examples of custom software include: customer portals, audit and compliance solutions, application tracking systems, and more. If you can imagine it, we can build it.

We combine deep business insight with technical expertise, ensuring secure, high-performance solutions without outsourcing. Our comprehensive discovery process ensures we understand your business thoroughly before starting development, maximising the effectiveness of your budget and efforts.

A competent web development agency can offer several advantages over an in-house development team. Firstly, agencies often bring a diverse skill set and extensive experience from working with a variety of clients and projects, ensuring access to specialised expertise and innovative solutions. Additionally, agencies typically have dedicated resources and scalability to handle projects of any size or complexity, providing flexibility and efficiency in project management. Furthermore, agencies can offer fresh perspectives and unbiased insights, helping to challenge assumptions and drive innovation within your company. Overall, partnering with a competent web development agency can accelerate project timelines, reduce costs, and deliver exceptional results, making it a valuable investment for businesses seeking to maximise their online presence and achieve their goals.

We prioritise security and compliance in all our projects. Our solutions adhere to industry standards, including WCAG 2.1 AA accessibility compliance. We also provide ongoing monitoring and updates to keep your websites and software secure and compliant with legal requirements.

Yes, we actually specialise in digital transformation. We align your business goals with your teams, processes, and technology to create excellent customer experiences. Our strategic planning and agile development approach ensure effective and measurable results.

We work with a variety of industries, including aerospace, arts and culture, retail, health and wellbeing, and manufacturing. Our diverse experience allows us to tailor our solutions to meet the specific needs of different sectors.

Yes we do. You can find out more on our agencies page.

We don't white label and with good reason. We've found from experience that white label doesn't result in the best outcomes for the client, for us or for the agency sat in the middle. We much prefer open and honest collaborative partnerships where everything brings their unique talents to the table and is in direct communication with the client so nothing is lost in translation. You can find out more about how we work in partnership with agencies on our agencies stakeholder page.

Investing in the development of a company website or custom software has the potential to yield a significant return on investment (ROI), usually around five times the initial investment. A well-designed website or software solution can enhance operational efficiency, automate repetitive tasks, and improve customer engagement, leading to increased sales and reduced overhead costs. By streamlining processes, reaching a wider audience, and providing better customer experiences, businesses can generate more revenue and achieve greater profitability. Additionally, custom software tailored to specific business needs can offer competitive advantages, positioning the company for long-term success and delivering substantial returns on the initial investment. So how 5x - get in touch to ask us more.

Pivale is a portmanteau - a word blending the sounds and combining the meanings of two others. Pivale is derived from the words pivot & scale, encapsulating what we do in a pair of words. We help organisations to pivot quickly and scale their organisations. It's also somewhat of a happy accident that Pivale rhymes with and sounds similar to prevail which is what we help our clients to do and get ahead of the competition.

Our design services include the creation of brand guidelines, logo design and living style guides. You can find out more on our design service page.

Upgrading from WordPress to Drupal offers advantages in scalability, flexibility, and security. Although still a fully feature CMS, Drupal is also a development framework for building complex websites and allows a high level of customisation. Drupal enforces robust security and access controls to protect against cyber threats and unauthorised privilege escalation. Drupal ensures improved performance and adaptability over time to grow with your business requirements. WordPress is a good fit for a mass market use cases, but for ultimate control Pivale recommend Drupal to businesses that require a high level of quality assurance or need something more bespoke.

Using a Content Management System offers many benefits, from ease of website management to streamlined content publishing. With a CMS you can update your website content without needing any technical knowledge. A CMS is also good for content collaboration amongst teams. A properly configured CMS provides built-in SEO features, to improve your website's visibility and ranking in search engines. A CMS simplifies website management, saves time, and helps maintain a professional online presence.

We are big believers in our clients having the ability to manage everything, everywhere as much as possible. We will work with you to understand the level of control you desire and need before building your customised CMS to your exact requirements.

To convert more visitors and reduce bounce rate, focus on enhancing user experience and providing valuable, engaging content. Start by optimising your website's loading speed and ensuring it is mobile-friendly, as slow or non-responsive sites often lead to high bounce rates. Make navigation intuitive and streamline the path to conversion, whether it's making a purchase, filling out a form, or subscribing to a newsletter.

Additionally, create compelling, relevant content that addresses visitors' needs and interests, encouraging them to explore further and stay on your site. Incorporate clear calls-to-action (CTAs) to guide visitors towards desired actions, and regularly analyse and refine your website based on user feedback and analytics data to continuously improve conversion rates and reduce bounce rates.

User Experience (UX) refers to the overall experience that users have when interacting with a product or service, focusing on aspects such as usability, accessibility, and satisfaction. Investing in UX can benefit your company in several ways. By prioritising user needs and preferences, you can create products and services that are intuitive, easy to use, and enjoyable, leading to higher customer satisfaction and loyalty.

A positive UX also helps to increase user engagement, reduce bounce rates, and improve conversion rates, ultimately driving business growth and success. Additionally, by understanding your users' behaviours and preferences through UX research and testing, you can make informed decisions that result in more effective and successful products and services.

Overall, prioritising UX can lead to improved customer experiences, increased brand loyalty, and higher profitability for your company.

To get started, you can contact us through our website or request a callback below. Our team will guide you through every step of the process to ensure a successful outcome.