Case study: Food retailM&S Food Technical Centre needed a new system to replace their older one and manage their work with suppliers and auditors. M&S Connect brought documents, audits, benchmarking and reporting into one platform, and M&S extended it for nearly ten years.
M&S Food Technical Centre needed new software to replace their older system and support their work with suppliers and auditors.
M&S had worked with Pivale before and asked for a new, critical piece of software. It had to hold a document library personalised to each supplier's requirements, a database of organisations, users, roles and permissions, and form workflows with task follow-up.
M&S also needed audit controls generated for each supplier, nutritional benchmarking against competitors' products, and dashboards with on-screen reports and Excel exports. The old system's raw data also had to move into the new one.
“Connect has been a great success. It is software that is intuitive with clear codes of practice... and it affords us better management of our contact lists with clarity on when updates take place as emails go directly to suppliers.”
Internal and external auditors, food technologists and supply partners have all adopted Connect.
M&S knows when updates happen, because emails go straight to suppliers.
Pivale wrote algorithms to move the old system's raw data into Connect's new structures.
M&S added new functionality as their operations changed, with no visual disruption or extra design work, until March 2025.
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