Chocolate cake with strawberry on top.

Not just another web developer!

24 Apr 2019

Barry Fisher - Technical Director

Written by
Barry Fisher
Technical Director

As a rule, when you decide to build a website you choose between; doing it yourself, hiring a web freelancer, engaging a small local marketing agency or going to a large scale marketing and digital agency.

If you've read any of our recent articles, you'll have spotted that the Pivale team take a different approach to our craft than many other developers.

Not least this is because we believe that you, the client, are the single most important person in our business relationships and we think you should be fully informed before, during and after working with us.

If you've read our article about industry standards, you'll already know we aren't afraid to challenge the status quo. Well, we aren't afraid to be challenged either. So here are four bold statements for you.

  • Pivale outperform large agencies in technical attention to detail, customer support and cost.
  • Or clients commonly achieve savings of between 30 & 90%, compared to large agencies.
  • Clients see measurably better results, quality of outcomes, lead times and long term maintainability when using Pivale .
  • Pivale outperform small agencies and freelancers by the quality of our service, the level of ongoing support and the return on investment your website will achieve.
Comparison table showing attributes of other company types vs Pivale.

When you engage Pivale to deliver your bespoke website project, you get:

Complete Transparency

Have you ever been made to feel a bit awkward about challenging your web developers about any aspect of your project?

That doesn't happen with Pivale . In fact, you are positively encouraged to ask questions that challenge our approach. The reason for this is that however extensive our technical knowledge is, nobody knows your business as you do. When you challenge our advice, suggestions or processes it enables us to gain a better insight into your business and ensures that we are continuously improving everything we do.

When it comes to building the perfect website for your business, we want you to feel comfortable to ask us anything!

Honesty as standard

You'd be forgiven for thinking this is nothing out of the ordinary but based on the experience of many of our clients, that's far too often not the case.

However, when you choose to work with Pivale you can be certain that we:

  • Give you honest and practical project updates.
  • Honour our commitments.
  • Communicate clearly and openly with you at all times.
  • Reduce communications overheads to a minimum.

What does that mean in 'real life'?

It means that if your project is hitting obstacles (or challenges as we prefer to think of them) you'll know. You will also know what we are doing to resolve those challenges and what it might mean for the overall project.

You'll develop a direct working relationship with the people building your solution – not a remote account manager who doesn't know your project inside out. That means that, instead of getting bound up in ticketing systems or call centres when you need to contact us, you call our direct number and speak to the person delivering your project.

We can't guarantee there won't be bumps in the road, but we can guarantee the service you receive from us.

A one-stop shop delivering technical excellence

Let's get one thing absolutely clear. We understand your ultimate desire is that Pivale will deliver a high specification website that supports and improves your business and that we do so on time and to your agreed budget.

Our processes have been honed over time and through experience to do just that. Our team are highly skilled, masters of their craft who effortlessly lift the burden from our client's shoulders. From start to finish, we take care of everything for you.

We work in collaboration with you and our clients frequently express their delight at how easy we are to work with. You have the confidence of knowing that you can share your loftiest website ambitions with us, and we will quietly, and efficiently, make them a reality.

What's more, you won't be blinded with technical jargon and detail. You get the information you need in plain-English – unless you want the full technical breakdown of course.

Putting you ahead of the competition

We've said many times that you know your business which makes you the expert in our relationship as far as that's concerned.

However, when it comes to knowing the nitty-gritty of digital transformation, what it means to build privacy and security into your site from the very start and how to future proof the digital delivery of your business, excuse us for waving our own flags for a moment.

2018 saw the introduction of GDPR and, in all honesty, whilst there was a flurry of activity around tightening up on data usage policies, most businesses still have a very long way to go.

That's why we work with you to build data protection, privacy and security into the very core of your website. It's far more effective than trying to retrofit it at later.

A partner you can rely on

Our job doesn't end when your website is ready to go live. From technical training and support to proactive monitoring and repairs, Pivale become your digital partners. We continue to carry the technical load so that you, and your staff, don't have to. In fact, we would rather you didn't even give your website a second thought beyond enjoying the increased success it will deliver to your business.

Ready to find out more?

If you're ready to find out more about why Pivale are the perfect choice for your website or digital transformation project, get in touch below.

Barry Fisher - Director

Get in touch about your project

Give us a call or send us an email to talk through your project

telephone+44 (0) 203 743 0887

emailbarry.fisher@pivale.co

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