---
title: "UX/UI design"
description: "Interfaces people actually enjoy using."
url: https://www.pivale.co/services/ux-ui/
publisher: Pivale (https://www.pivale.co)
---

# UX/UI design

Your platform is complex; your interface shouldn’t be. You see and test your design as a clickable prototype with real users before anyone writes production code.

| | |
|---|---|
| Designs for | Websites, portals, intranets, ecommerce and apps |
| Method | Research, prototypes and user testing |
| Delivers | Design systems and component libraries |
| Works with | Your in-house team, or ours |

## The problem: Complexity gets in the way.

Your customers abandon bookings, enquiries and orders when the steps confuse them. Your staff avoid the internal tools they’re meant to use.

- **Too many steps:** Simple tasks take too long, so people drop out.
- **Inconsistent screens:** Each section has its own look and behaviour.
- **Lost in the build:** The site that launched doesn’t match the design you signed off.
- **Costly rework:** You find the problems after launch, when they cost most to fix.

## How we help: Test before you build.

Research with your users shapes the design. Clickable prototypes let you decide on evidence rather than opinion.

1. **Research:** Understand your users, goals, data and the tasks that matter most.
2. **Prototype:** Click through the design and gather real feedback within days.
3. **Test:** Check it with users and stakeholders against your business goals.
4. **Systemise:** Turn it into a design system that stays consistent as your platform grows.

## What changes: Design that converts.

- **600%** faster event management for Phoenix Arts
- **50+** design components that combine into thousands of layouts
- **97%** average Google audit score across performance, accessibility, best practice and SEO

## Design work: Designed for the people who use them.

From a trade ordering platform to a product launch, each of these websites was designed around what its visitors came to do. Open one to see the problem, the design and what changed.

- [Drainfast: Orders that flow to the ERP](https://www.pivale.co/work/drainfast)
- [Adelco: Hot off the press in nine weeks](https://www.pivale.co/work/adelco)
- [ANS Global: Plant once, grow everywhere](https://www.pivale.co/work/ans-global)
- [ORBPAK: Fully charged from launch](https://www.pivale.co/work/orbpak)

## Proof

Phoenix Arts: Box office on autopilot The problem: An old website that made events hard to promote, with security issues and slow event admin. The solution: A new Drupal site that pulls events from TicketSource, with over 50 design components for editors. The outcome: Event management 600% faster, and fewer steps to book a ticket. Read the case study: https://www.pivale.co/work/phoenix-arts

> Pivale solved our user experience issues, reduced the number of steps to book tickets; utilising our ticket provider's API to ensure information is automatically pulled through to the website increasing box office efficiency.

— Thomas Hiller, Design & Marketing Controller, Phoenix Arts

## Related

- [Portals & intranets](https://www.pivale.co/solutions/portals-intranets): Custom systems that support daily operations.
- [Brand development](https://www.pivale.co/services/brand): Identity that scales across every touchpoint.
- [Audits & discovery](https://www.pivale.co/services/audits): Customer experience and website systems audits.

Are your users getting lost? Let’s design something they enjoy using.

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Source: https://www.pivale.co/services/ux-ui/. Pivale is a UK digital consultancy. Book a 30-minute call at https://www.pivale.co/contact/ or email hello@pivale.co.